Everybody’s business: Customer service can distinguish business

Attention business owners: Are we ready for the prime season of the year? Now is a good time to tune up the customer service engine. A customers’ perception of how they are treated has a dramatic effect on net profits. In this struggling economy, many businesses have cut back on employees to reduce costs, but […]

Youngsters put 113 animals up for sale at livestock show

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Freedom New Mexico: Kevin Wilson Dylan Valentine of Melrose 4-H shows his reserve champion steer Friday night at the Curry County Fair Junior Livestock Sale. Valentine’s steer sold for $3,700. Kevin Wilson Somewhere at the Curry County Fair, a food court customer might have noted some sticker shock when they paid $8 for that once-a-year […]

Customer rapport key to sales

Karl Terry Everybody loves a bargain — maybe even more so in these tight economic times. That could also explain the popularity of the shows “Pawn Stars” and “American Pickers” on History Channel. We would all like to think we’re wheelers and dealers but when it comes to our own hard-earned money on the table […]

McGee: I’m OK with going global

We might as well get used to customer service centers from the other side of the planet. I have this feeling we’re going to being dealing with them for more and more stuff. You’re familiar with what I’m talking about, right? Something goes on the fritz with some modern day electronic doomaflatchit, you call customer […]

McGee: ‘Blowing up’ happens to everyone

Grant McGee Have you ever had enough on the job? Blown up at a customer? Lately folks have been talking about this since that airline attendant cussed out passengers, then slid down an emergency chute into his 15 minutes of fame, two brewskis in hand. I blew up at a customer once upon a time, […]

Customer service serves bottom line

By Sandra Taylor-Sawyer: It’s Everybody’s Business Several years ago I purchased a big-ticket item and within a matter of weeks it malfunctioned. Upon contacting the business, the item was serviced, but malfunctioned again. This cycle of repair-malfunction continued for weeks. Most folks who know me will say I am a patient person; it takes a […]

Clovis summer water use down

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CNJ staff photo: Liliana Castillo Drivers navigate Grand Avenue where rains Tuesday covered one of the street’s two lanes. A New Mexico American Water official said the abundance of recent rains have helped keep water demand down. On Tuesday, 1.42 inches of rain fell in Clovis, according to the National Weather Service. Liliana Castillo Water […]

Free Internet access customer drawing card

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CNJ staff photo: Tony Bullocks Electra Charles, 19, of Clovis, surfs the Web on Monday at Java Loft. Charles said she comes to Java Loft two to three times a week. By Jenna DeWitt: CNJ staff writer Restaurants offering free Internet have been popping in recent years, but in 2010 they will be as common […]

Excellent customer service win-win option for businesses

By Sandra Taylor-Sawyer: Everybody’s business Several years ago, I purchased an item, and within a matter of weeks, it malfunctioned. Upon contacting the business, the item was serviced but malfunctioned again. This scenario of repair-malfunction continued for weeks. Most folks who know me will say I am a patient person; it takes a lot to […]

Press release: Xcel Energy, customer groups reach agreement on New Mexico base rate increase

ROSWELL – Xcel Energy’s Southwestern Public Service Company (SPS) has reached an agreement with New Mexico customer groups to increase base rates, a measure driven in large part by the costs of new power generation and the increases in the cost of doing business. SPS has submitted the agreement to the New Mexico Public Regulation […]

Xcel Energy, customer groups reach agreement on New Mexico base rate increase

ROSWELL – Xcel Energy’s Southwestern Public Service Company (SPS) has reached an agreement with New Mexico customer groups to increase base rates, a measure driven in large part by the costs of new power generation and the increases in the cost of doing business. SPS has submitted the agreement to the New Mexico Public Regulation […]

First person: Art gallery, frame shop owner retiring

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CNJ staff photo: Liliana Castillo Linda Woodall was the fourth woman to own Frame and Art Gallery. Linda Woodall, 62, was the fourth woman to own the Frame and Art Gallery. She owned the store for 12 years, longer than anyone else. But when it came time to retire, she was satisfied that she left […]

Xcel proposes rate increase

CNJ staff Xcel Energy wants to raise electric rates 5.1 percent in New Mexico, a move the utility says would increase the average customer’s bill about $9 a month. Xcel filed its rate request Thursday with the state Public Regulation Commission, according to company spokesman Wes Reeves. Reeves said if approved, the increase would raise […]

11/13 Police blotter

Samplings of recent calls received by Clovis-area law enforcement officers, according to reports: About 11 a.m. Nov. 3 an officer responded to a business in the 1200 block of 21st Street for a report of shoplifting. A manager said a male customer was seen placing a bag of charcoal in his child’s stroller. She said […]

New Mexico American Water offering customer rebates

By Gabriel Monte: CNJ staff writer The city’s water provider is offering a series of rebates of up to $600 to encourage residents to use water-efficient appliances. New Mexico American Water will pay the rebates for the installation of low-flow toilets and water-efficient washing machines. The rebates, which will provide up to $150 each for […]

Customer service pivotal, especially around holidays

By Sandra Taylor-Sawyer: Everybody’s Business Several years ago, an item I purchased malfunctioned within a matter of weeks. Upon contacting the business, the item was serviced but malfunctioned again. This scenario of repair-malfunction continued for weeks. Most folks who know me will say I am a patient person; it takes a lot to get me […]

Plans for civilian surveillance preceded 9/11

By Freedom New Mexico The program of electronic surveillance of Americans by the National Security Agency that President Bush instituted in secret right after the 9/11 attacks has been controversial enough. Given that it appears to have circumvented the 1978 Foreign Intelligence Surveillance Act, which set up a special court to approve warrants for surveillance […]

Reporter’s Notebook: Former Melrose man named to advocacy panel

By Tonya Fennell: CNJ staff writer A former Melrose resident is adding tax advocate to his resume. Steve Fulkrod, a 1978 graduate of Melrose High School, has been selected to serve on the Taxpayer Advocacy Panel. Members of the Federal Advisory Committee are selected by the U.S. Treasury Department, according to an agency news release. […]

Customer service, meet Mean Kevin

By Kevin Wilson: CNJ staff writer I could write a whole column on the times people have ended a conversation by telling me, “You’re mean.” But I will prove I’m too nice. A few weeks ago, I got a call on my cell phone with the ID identified as “private.” I answered, asked who it […]

Bed bandit strikes

CNJ Staff A disabled customer walked out of a Clovis medical supply store with a mattress without paying for it, a police report said. Tuesday afternoon, Cinda Barringer of Clovis Brace called police to report a disabled customer suffering from “morbid obesity and other ailments” had stolen a mattress from the store, according to the […]