Everybody’s business: Customer service can distinguish business

Attention business owners: Are we ready for the prime season of the year? Now is a good time to tune up the customer service engine. A customers’ perception of how they are treated has a dramatic effect on net profits. In this struggling economy, many businesses have cut back on employees to reduce costs, but […]

Youngsters put 113 animals up for sale at livestock show

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Freedom New Mexico: Kevin Wilson Dylan Valentine of Melrose 4-H shows his reserve champion steer Friday night at the Curry County Fair Junior Livestock Sale. Valentine’s steer sold for $3,700. Kevin Wilson Somewhere at the Curry County Fair, a food court customer might have noted some sticker shock when they paid $8 for that once-a-year […]

Customer rapport key to sales

Karl Terry Everybody loves a bargain — maybe even more so in these tight economic times. That could also explain the popularity of the shows “Pawn Stars” and “American Pickers” on History Channel. We would all like to think we’re wheelers and dealers but when it comes to our own hard-earned money on the table […]

McGee: I’m OK with going global

We might as well get used to customer service centers from the other side of the planet. I have this feeling we’re going to being dealing with them for more and more stuff. You’re familiar with what I’m talking about, right? Something goes on the fritz with some modern day electronic doomaflatchit, you call customer […]

McGee: ‘Blowing up’ happens to everyone

Grant McGee Have you ever had enough on the job? Blown up at a customer? Lately folks have been talking about this since that airline attendant cussed out passengers, then slid down an emergency chute into his 15 minutes of fame, two brewskis in hand. I blew up at a customer once upon a time, […]

Customer service serves bottom line

By Sandra Taylor-Sawyer: It’s Everybody’s Business Several years ago I purchased a big-ticket item and within a matter of weeks it malfunctioned. Upon contacting the business, the item was serviced, but malfunctioned again. This cycle of repair-malfunction continued for weeks. Most folks who know me will say I am a patient person; it takes a […]

Clovis summer water use down

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CNJ staff photo: Liliana Castillo Drivers navigate Grand Avenue where rains Tuesday covered one of the street’s two lanes. A New Mexico American Water official said the abundance of recent rains have helped keep water demand down. On Tuesday, 1.42 inches of rain fell in Clovis, according to the National Weather Service. Liliana Castillo Water […]

Free Internet access customer drawing card

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CNJ staff photo: Tony Bullocks Electra Charles, 19, of Clovis, surfs the Web on Monday at Java Loft. Charles said she comes to Java Loft two to three times a week. By Jenna DeWitt: CNJ staff writer Restaurants offering free Internet have been popping in recent years, but in 2010 they will be as common […]

Excellent customer service win-win option for businesses

By Sandra Taylor-Sawyer: Everybody’s business Several years ago, I purchased an item, and within a matter of weeks, it malfunctioned. Upon contacting the business, the item was serviced but malfunctioned again. This scenario of repair-malfunction continued for weeks. Most folks who know me will say I am a patient person; it takes a lot to […]

Press release: Xcel Energy, customer groups reach agreement on New Mexico base rate increase

ROSWELL – Xcel Energy’s Southwestern Public Service Company (SPS) has reached an agreement with New Mexico customer groups to increase base rates, a measure driven in large part by the costs of new power generation and the increases in the cost of doing business. SPS has submitted the agreement to the New Mexico Public Regulation […]