Customer service pivotal, especially around holidays

By Sandra Taylor-Sawyer: Everybody’s Business Several years ago, an item I purchased malfunctioned within a matter of weeks. Upon contacting the business, the item was serviced but malfunctioned again. This scenario of repair-malfunction continued for weeks. Most folks who know me will say I am a patient person; it takes a lot to get me […]

Store managers: Toy recalls met with quick response

By Kevin Wilson: CNJ staff writer Actions in China set in motion a series of recalls that affected children, their parents and the merchants they deal with across the United States. A series of toy recalls, mostly due to lead content in paint, shook consumer confidence across the nation, but had varying effects for Clovis […]

Water refund coming

CNJ Staff Clovis residential customers of New Mexico American Water will receive a one-time credit of about $12.25 as part of the city water provider’s recently negotiated rate hike, according to a New Mexico Public Regulation Commission news release. The refund will be appear on water bills no later than Oct. 1, the release reads. […]

Area code switch looming

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Courtesy illustration By Tony Gutierrez: CNJ staff writer As the new area code’s implementation approaches in October, local business owners have mixed reactions to the change. Permissive dialing begins Oct. 7, allowing callers to dial either the current 505 area code or new 575 area code, giving them a year to adjust. “It will give […]

It’s their business: Moreno Custom Hats

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By Jean Verlich: CNJ news editor Name: Moreno Custom Hats Location: 2411 S. Prince St., U.S. Highway 70 mile marker 439 What they do: Custom-build felt hats in 10, 20, 30 and 100X quality, renovate felt hats, and sell Stetson and Resistol hats. Who’s in charge: Ida Jo Moreno is the owner. How long in […]

Smoking ban poses patron problems

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CNJ staff photo: Sharna Johnson A statewide smoking ban, which will take effect June 15, will be enforced by local fire, police and sheriff’s departments. Fines for violating the ban will range from $100 to $500. By Sharna Johnson: CNJ staff writer A state-mandated smoking ban looming around the corner has some Clovis businesses looking […]

April 13, 1921

Cotton’s Café, next door to Taylor’s Tire & Battery Co., promised “You will not have to wait long for your meals here” and encouraged potential customers to “Try us on!” … E. B. Reed’s “Greater Shows” were on their way to Clovis. The traveling show featured a Ferris wheel, merry-go-round and an aero swing.

Smokers fuming over ban

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A cigarette sits in an ashtray next to silverware at Kelley’s Bar and Grill. (CNJ staff photo: Andy DeLisle) By Sharna Johnson: CNJ Staff Writer A smoker of more than 50 years, James Williams is angry about proposed legislation that would eliminate smoking in indoor workplaces, including bars and restaurants throughout the state. He said […]

Feb. 9, 1920

Long Bell Lumber Co. (telephone number 15) pledged to provide its customers with quality lumber and “sound business counsel.” … Miller-Nash Motor Co. of Clovis reported tractor use was rapidly increasing across the nation – from 132,000 produced in 1919 to an estimated 315,000 in 1920. … Clovis Police Chief Dick Moye was being credited […]

Jan. 18, 1944

Memorial Hospital officials said a woman who swallowed a pin at her home had been treated and suffered no ill effects. … The Mountain States Telephone and Telegraph Co. encouraged customers to limit war-time telephone calls to five minutes or less “to help everybody get better service.” … Marilyn Ross and Nannette Marshall were honored […]

Smokers steaming over tax hike

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Beattriz Garcia retrieves cigarettes for a customer at Lowe’s in Farwell on Tuesday. According to assistant manager Barbara Rennie, “There has been no drop-off in sales, but we’ve had a lot of complaints.” (CNJ staff photo: Andy DeLisle) By Sharna Johnson: CNJ Staff Steve Burns is one of many eastern New Mexico residents who drove […]

Day-after dealing

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Tammie Trotter of Clovis stands in line at Wal-Mart to return gifts Tuesday afternoon. Trotter said that the process to return items was quick. Merchants reported a busy day with returns and sales. (CNJ Staff Photo: Tony Bullocks) By Tonya Fennell: CNJ staff writer A rapidly filling parking lot and moderately long lines awaited shoppers […]

Water rate interventions filed

By CNJ Staff About a half-dozen interventions have been filed objecting to the proposed rate increases requested by New Mexico American Water, according to a utility official. New Mexico American Water Vice President Kathy Wright said they included interventions filed by businesses, the city of Clovis and Clovis Municipal Schools. She said no residential customers […]

Business feature: Chefs balance showmanship, culinary skills

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Shogun chef Thanongsak “Charlie” Gentry performs a trick called the volcano Monday for diners. (Staff photo: Tony Bullocks) By Kevin Wilson: CNJ staff writer At Shogun, and Japanese steakhouses across the country, chefs are taught a style which is part culinary and part showmanship. At most restaurants, food is prepared out of sight. At Shogun, […]

Military looking into payday lending system

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CNJ Staff Photo: Andy DeLisleGina Ricketson, manager of A&A Title & Check Loan, left, and assistant Donna Fredrickson, right, try to get in touch with a client behind on payments. Ricketson said the military are the business’ best customers. By Sharna Johnson: CNJ staff writer Concerns over payday loans have military leaders looking for legal […]

Not all rest on Labor Day

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CNJ Staff Photo: Tony BullocksBobo Signs owner Gaylon Bobo, left, and Seth Pritchett apply primer Monday to a Garvey Processing sign on Abilene Avenue. By Mickey Winfield: Freedom Newspapers PORTALES — Labor Day is just how it sounds to many people in Roosevelt County. The first Monday in September has long been designated as Labor […]

Hotel business brisk in early days of Clovis

By Don McAlavy: Local Columnist Clovis solicited customers in many ways. One of the best ways to entice customers was to meet the passenger trains that stopped at the Santa Fe Railroad depot where passengers got off, to stretch their legs, get a bite to eat or seek a hotel. Soliciting patrons to a hotel […]

New water rates to provide for long-term

By Kathy Wright: guest columnist As a lifelong resident of the Clovis area, I have been proud to see our community grow and prosper. I shared the joy of many to hear that Cannon Air Force Base has a new mission, and what a mission it is! Cannon is the economic engine of our community […]

Gadgets make cars more comfortable for owners

By Sharna Johnson: CNJ staff writer Satellite radio, global positioning satellite mapping and DVD screens are hot items on today’s vehicles, according to car accessory dealers. And the more gadgets a vehicle has, the faster it sells, according to Greg Bass, Hamilton Big Country Truck Center manager. Vehicles equipped with satellite radio, global positioning satellite […]

New mission, new market

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CNJ staff photo: Tony Bullocksales consultant Eric Hall shows Betsy Matthies the inside of a Ford Expedition on Tuesday at Hamilton Ford on Prince Street. Matthies and her husband, who is stationed at Cannon Air Force Base, ordered a Ford Focus. By Tonya Garner: CNJ Staff Writer Auto salesman Eric Hall said he is reaping […]